STUDIO LAU POLICY

“We are motivated by love, inspired by art, driving the rhythm of the city. WE ARE LOVE – ART – URBAN. We create jewelry that is simple in form, but with a breath of tomorrow. Beautiful from forever, “M.G. and S.K.

In line with the policy of sustainable development:

we try not to create stocks, hence the studio reserves the actual date of order fulfillment, the dates specified in the order finalization process are approximate dates;
We treat the production of our facilities with the utmost care and attention, while remaining faithful to the standards offered to our customers;
objects, including candles, are produced by hand, therefore the photos in the online store are illustrative photos.

RETURN POLICY

At Lau, each facility is carefully prepared and shipped specifically to the customer. If for some reason your order does not meet your expectations, you have the right to withdraw from the contract within 14 days of receiving the goods.

RETURN CONDITIONS

The buyer may withdraw from the contract without giving reasons, within 14 days from the date of receipt of the goods. Non-prefabricated Goods, manufactured according to the Buyer’s specifications or serving to satisfy his individual needs, are not subject to return. In order to exercise the right of withdrawal, please contact:

by sending an e-mail to the address contact@laujewellery.com informing about the withdrawal
or via our Contact Form,

The Buyer must send the returned Goods (protected against damage) at their own expense. The parcel should be sent to the address provided in the return e-mail.

The Buyer exercises the right of withdrawal by returning the Goods to the Seller intact, without signs of use, together with a written declaration of withdrawal from the contract.

COMPLAINT

If the product you ordered has a defect, you can also make a complaint. First, please submit a complaint to the e-mail address contact@laujewellery.com. Provide the order number, describe the defect and send photos of the advertised product.
If the Customer finds that the package is damaged during transport, indicating the interference of third parties, the Customer is obliged to draw up a damage report in the presence of the courier. Complaints arising from damage to the Goods during transport will be considered on the basis of the complaint protocol prepared by the customer and the courier.

EXCHANGE TERMS

Return the product and make a new purchase. The exchanged products must have the same product number and your exchange must be returned according to our return terms.

To exchange an order, you must:

Specify the desired color and check if it is available on the site.
Please contact customer service via our Contact Form to request a replacement with your order number.

The possibility of exchanging the order will be confirmed by e-mail.

CONDITION OF CANCELLATION OF THE ORDER

Only orders that have not been processed by the courier company can be canceled.

To cancel an order, please contact:

by sending an e-mail to contact@laujewellery.com informing about the cancellation of the order
or via our Contact Form,

If it is possible to cancel your order, you will receive an email confirming the cancellation and your refund.

RETURNS

The payment will be refunded within 30 days of receipt of the refund. The reimbursement takes place through the same payment channel as the payment was made, unless the Buyer and the Seller agree on a different form. The waiting time for the refund is 14 business days.
The seller is not obliged to reimburse the consumer for the return shipping costs incurred by him.

If you have any questions, suggestions or comments, please do not hesitate to contact us using our Contact Form.